Today, mom cried. And then she cried. And then she cried some more. Every time I talked to her on the phone she began to cry, and then she got frustrated with herself. She was overwhelmed and simply couldn't control her tear ducts. If you called mom today, odds are pretty good that you experienced the same thing I did.
I tried to remind her that it is ok to get emotional. I also tried to remind her that she has been really strong for a really long time, and everyone is bound to break sometimes. She told me that she wasn't frustrated with her situation, she is frustrated with herself for being emotional when she knows how blessed she is.
Our long couple of weeks dealing with insurance issues got even worse today when Angie called the PEBB people to check on the status of mom's insurance packet. The lady said she didn't know anything about her packet, which was submitted last week. After an hour on the phone with the lady who had no intention of showing empathy, let alone going out of her way to help, Angie found out that the form we submitted last week wasn't the form they wanted us to submit. When Angie expressed the need to speed up the process, the woman told her to watch for the packet in approximately 7 days. I can only imagine how frustrated Angie must have been. Dor has 11 days to get this insurance problem finalized... but the lady was adamant that the packet needed to be mailed instead of emailed or picked up in person. So, that's where we sit. Another long, frustrating day for the Schmitt family.
With elevated anxiety-